Rental & Payment Policies
BOOKINGS : We require a 30% deposit at time of booking. This is will reserve your rental items for you. This is fully refundable up until 90 days prior to the event (minus a $35 booking fee). Within 90 days, this deposit becomes non-refundable. If the booking is cancelled within 3 days of the event, the full amount of the rental (minus delivery fees) will be charged.
Rentals are quoted on a 24-hour basis. Anything kept for longer then 24 hours will be charged 30% of the rental rate for the additional day(s) rental(s). Please determine length of rental at time of booking.
SUB-RENTALS: When items are sub-rented, additional transport fees will be added. All linens will be subject to additional courier fees as they are transported from out of town. Linens are not kept on stock.
TENTS: To reserve a tent you will need to pay the 30% deposit. Should you wish to cancel a tent based on weather forecasts or change of plans, you can do so up to 7 days before the event date. You will only be charged that 30% deposit. If you cancel a tent within 7 days of the event, the FULL AMOUNT of the tent will be charged.
Please note - Tents cannot be used during periods of strong wind. Clients will not be charged for last minute cancellations due to storm weather, as determined by Smashing Glasses.
AFTER THE EVENT: All products will be assessed by Smashing Glasses Event Rentals after the event. Any broken, damaged or missing products will be paid for by the client. A credit card number will be kept on file for this purpose.
All dishes and glassware should be packed in their containers; tables and chairs should be stacked, and ready for pickup. Linens should be dry and folded in their totes. Items not meeting these conditions will be subject to an additional take down charge.
PAYMENT: We accept credit card, cheques or etransfers sent to firstname.lastname@example.org. Cheques can be made payable to Smashing Glasses Event Rentals.
Thanks for supporting Smashing Glasses Event Rentals- we appreciate your business!